Involvement and Participation

Unllais has worked with service users, carers and colleagues in all sectors of North Wales’ mental health services to develop and facilitate innovative and supportive projects aimed at involving service users and carers meaningfully in the planning, monitoring and evaluation of mental health services.

The work involves

•  supporting  and empowering  people who have experience of using mental health services and their carers to enable them to have an influential voice, have the opportunity to be listened to and receive feedback of how their voice influences how services are provided
• ensuring that all services are fulfilling government and local guidance in relation to involving service users and carers
• supporting  and encouraging systems, processes and ways of working that provide opportunities to aid in the development of arrangements that will ensure that service users and carers can constructively participate in the development of their personal care / support plans.
• ensuring that service users and carers are treated respectfully and that the rights and needs of service users and carers are recognised.
• ensuring that the experience and expertise of individuals as service users and carers who have experience of using services are valued and used to influence service design and delivery.
• Ensuring  that the service users and carers are involved in staff recruitment and training.

The ultimate aim of the project is for service users and carers to be enabled to influence positive change within mental health services. This work will build on previous good practice to ensure appropriate, needs led, timely and effective services for the future.